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Mycampus portal login page for students and staff at fleming college Purpose of the accessibility for ontarians with disabilities act, 2005 the accessibility for ontarians with disabilities act, 2005 (or “the act”) is a provincial law Its goal is to make. The ontario government and legislative assembly all. Summary you have now completed the customer service standard module Module topics you have learned about The purpose of the accessibility for ontarians with disabilities act, 2005. As a customer service provider, openly communicating and responding to your customers’ needs is the key to excellent customer service for all, and that includes people with disabilities. Introduction video the customer service standard requires organizations and businesses to provide accessible customer service to people with disabilities Definition of disability and being alert to barriers did you know that 1 in 7 people in ontario have a disability And that number is expected to increase as the population ages, as will the need. Module topics who must be trained and when what the accessible customer service training must cover purpose of the accessibility for ontarians with disabilities act, 2005 customer. If there are difficulties accessing your goods, services or facilities if you notice that your customer is having difficulty accessing your goods, services or facilities, a good starting point.